Privacy Policy

Effective Date: 10 September 2025

This Privacy Policy explains how Access Experiences Limited (company number 14554147), with its registered office at 50 Micklegate, Selby YO8 4EQ, United Kingdom, trading as “FanCircles,” “we,” “us,” or “our,” processes your personal data when you visit our websites, including www.fancircles.com and pass.fancircles.com.

We are registered with the Information Commissioner’s Office (ICO) under registration number ZB506911.

By using our websites, you agree to the collection, use, and processing of your personal data as described in this policy.

Section 1. The Personal Data We Collect

When you visit our websites, we may collect and process different types of personal data. This data is collected to provide and improve our services and to communicate with you.

1.1. Information You Provide to Us

When you fill out a contact form, subscribe to a newsletter, or otherwise communicate with us, you may provide us with:

• 1.1.1. Contact Information: Your full name, email address, phone number, and any other information you choose to provide in your message.

1.2. Information We Collect Automatically

As you navigate and interact with our websites, we may automatically collect certain technical and usage data. This data is collected through cookies and other similar technologies, only with your consent as managed by our cookie consent pop-up. For detailed information, please see our separate Cookie Policy. This data may include:

• 1.2.1. Usage Data: Information about your interaction with our websites, such as pages viewed, links clicked, and the duration of your visit.
• 1.2.2. Technical Data: Information about your device, such as your IP address, geographical location, browser type and version, operating system, and referral source.

Section 2. How We Use Your Personal Data

We use the personal data we collect for the following purposes:

2.1. To Respond to Your Enquiries

We use your Contact Information to respond to your questions, comments, and requests submitted through our contact forms.

2.2. To Administer and Improve Our Websites

We use Usage and Technical Data to analyse how our websites are used, to identify and fix technical issues, and to improve the overall user experience.

2.3. For Marketing and Communications

We may use your Contact Information to send you newsletters, promotional emails, and other marketing communications related to our business, but only where you have provided your explicit consent.

2.4. For Security and Legal Compliance

We may use your data to protect our websites from misuse and to comply with legal obligations, including responding to a court order or other legal process.

Section 3. Our Lawful Basis for Processing

We will only process your personal data where we have a lawful basis to do so under the UK GDPR.

3.1. Consent

We rely on your consent to send you marketing communications and to process data for analytics and marketing cookies, as managed by our cookie consent pop-up. You have the right to withdraw this consent at any time.

3.2. Legitimate Interests

We process certain data, such as necessary technical data, for our legitimate interests in managing and improving our websites, as long as these interests do not override your fundamental rights and freedoms.

3.3. Legal Obligation

We may process your personal data to comply with our legal obligations.

Section 4. Data Sharing with Third Parties

We will only share your personal data with third parties to the extent necessary to operate our websites and to fulfill the purposes described in this policy. This includes sharing data with:

4.1. Analytics Providers

With your explicit consent, we may use services such as Google Analytics to help us understand website traffic and usage patterns. This involves the sharing of certain Technical Data, such as IP addresses. You can control this data sharing via our cookie consent pop-up.

4.2. Hosting and Service Providers

We use third-party providers to host our websites and to provide other services, such as email and customer relationship management systems.

4.3. Law Enforcement & Legal Authorities

We may disclose your information if we are required to do so by law, in connection with any legal proceedings, or to establish, exercise, or defend our legal rights.

Section 5. International Data Transfers

The personal data we collect may be stored and processed in and transferred between any of the countries in which we operate to enable us to use the information in accordance with this privacy policy. Where we transfer your personal data outside the UK, we will ensure that it is protected by appropriate safeguards, such as the use of UK-approved Standard Contractual Clauses.

Section 6. Data Retention

We will not keep your personal data for longer than is necessary for the purposes for which it was collected.

6.1. Contact Information

We will retain your Contact Information for as long as it is necessary to respond to your enquiry and for a reasonable period thereafter for our records.

6.2. Usage & Technical Data

We retain this data for as long as necessary for analytics and website improvement purposes, subject to your cookie preferences.

Section 7. Your Rights

Under the UK GDPR, you have the right to:

• 7.1. Be Informed: To be informed about how your data is being used. This policy serves that purpose.
• 7.2. Access: To request a copy of the personal data we hold about you.
• 7.3. Rectification: To have any inaccurate data corrected.
• 7.4. Erasure: To request the deletion of your personal data in certain circumstances.
• 7.5. Restrict Processing: To request a temporary halt to the processing of your data.
• 7.6. Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format.
• 7.7. Object: To object to the processing of your data in certain situations.

To exercise any of these rights, please contact us using the details below.

Section 8. Cookies

Our websites use cookies. For detailed information on the types of cookies we use, why we use them, and how you can manage your preferences, please refer to our separate Cookie Policy.

Section 9. Policy Amendments

We may update this Privacy Policy from time to time. The most current version will always be available on our websites. We will notify you of any significant changes by posting the new policy and updating the effective date at the top of this page.

Section 10. Contact Information

If you have any questions or concerns about this privacy policy, please contact us at:

FanCircles
Access Experiences Limited
50 Micklegate
Selby
YO8 4EQ
United Kingdom

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).